Welcome Back to Cocoa Casino

Click "Forgot password?" link on the login form. Enter your email address and check your inbox within 2 minutes for reset instructions. If you don't receive the email, check your spam folder or contact our 24/7 support team.

Account blocks usually occur for security reasons or incomplete verification. Contact our support team immediately via live chat or email. Have your account details ready. Most blocks are resolved within 30 minutes during business hours.

Yes, you can access your account from multiple devices simultaneously. However, for security reasons, we recommend logging out from public computers. You can view all active sessions in your account settings.

Your session remains active for 4 hours of inactivity. If you check "Remember me", you'll stay logged in for 30 days unless you manually log out or clear your browser data.

While convenient, we recommend using a dedicated password manager instead of browser storage for better security. If you must use browser storage, ensure your device is password-protected and used only by you.

Double-check your email and password for typos. Ensure Caps Lock is off. If you've recently changed your password, use the new one. After 3 failed attempts, wait 15 minutes before trying again to avoid temporary lockout.